How do I track my order? 

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there. 

Shipment and Fulfillment Estimated Times 

The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-3 business days. 

• The time to ship after the fulfillment time is 1-7 business days depending on the location. 

*In very specific cases in can take up to 14 business days

What States can you ship to? 

Consult the guidelines that correspond to your category and fulfillment location. 

Do I need to be home to receive my package? 

Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order. 

Can I ship to a P.O. Box? 

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature. 

How long does it take for an order to ship? 

Most orders ship within 1-2 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-14 business days after shipment. From time to time, there may be some delays 

Can I add or remove a product from my order? 

Unfortunately not at the moment. All sales are final.

Can I get a Refund on my order? 

All orders are final and returns or exchanges are not accepted. However, if you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at orders@gransociedad.com within 3 days of receiving the shipment with a description of the damages or incorrect items and you must include pictures. We replace or refund items if they are defective or damaged. 

Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment.  

Can I change my delivery address? 

If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at orders@gransociedad.com .  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a taxes.

My product arrived damaged, can I return it? 

Unfortunately, we are currently unable to accept returns. Please reach out to our Customer Service Team at orders@gransociedad.com with a picture of the damage and they will assist you. 

How old do you have to be to place an order? 

21 or older. 

Can I return my product? 

Unfortunately, we are unable to accept returns as alcohol products can not be shipped by a final customer.

I ordered multiple products but I only received some of them. What happens next?

Sometimes when multiple boxes are shipped, different tracking links are generated per order and in very few cases some can be lost or misplaced. Please reach out to customer service at orders@gransociedad.com so we can look into it and help you. 

Do you ship internationally? 

Unfortunately, not at the moment.

How is this charge going to show in my bank statement?

Your credit card or bank statement will show your order charge as “BEVSTACK-WINE/LIQR”, “Liquor & Wine Warehouse” or “BEVSTACK”.